welcome to visit our website!

 

Established 2011, Shanghai Heinz Industrial Co., Ltd has become a professional supplier and reliable source of high-quality outdoor covers, car accessories, and other outdoor products. With a focus on durability and waterproof functionality, our products are designed to provide optimal protection for your outdoor BBQ, furniture, equipment and vehicles.

 

1. Can you introduce your business briefly?

We are an export oriented company that specializes in providing high-quality outdoor covers, car accessory and related outdoor products. The website is our online platform exclusively dedicated to bulk export business.

 

2. Do you offer retail sales?

No, we focused on serving export businesses and does not engage in retail sales for the time being. We cater exclusively to B2B clients, providing them with the products and services they need at competitive price and super quality to run their operations smoothly.

 

3. Can I request a sample before placing a bulk order?

Yes, we understand the importance of product quality and offer the option to request samples before placing a bulk order. Please contact our customer support to inquire about sample availability and pricing.

 

4. How do I place an order?

To place an order, simply browse through our product pages and tell us the desired items and quantity, our sales team will send offer and arrange samples for your testing, then you may place order with us based on common business ground.

 

5. Can I track my order?

Yes, once your order is processed and shipped, we will provide you with a tracking number or Bill of Lading information. You can use this tracking number to track the progress of your delivery. Simply visit the carrier’s website and enter the tracking number to get real-time updates. Our customer service team will also keep effect communication with you in this regard.

 

6. How long does shipping take?

Shipping times may vary depending on the destination and the size of the order. Once your payment is confirmed, we will provide you with an estimated shipping time. Please note that customs procedures and other external factors can affect delivery times.

 

7. Do you ship internationally?

Yes, we offer international shipping to most countries. However, it is important to check if your country is eligible for shipping before placing an order. Shipping costs and delivery times may vary for international orders.

 

8. Do you offer custom solutions?

Yes, we understand that each business has unique requirements. We have a dedicated team that can work with you to provide tailored solutions to meet your specific needs. Please reach out to our customer service team or visit our website for more information.

 

9. What payment methods do you accept?

We currently accept payments via bank transfer or PayPal. Our customer support will provide you with the necessary payment details once your order is confirmed.

 

10. What is your privacy policy?

We prioritize the privacy and security of our customers’ information. We fully comply with all relevant data protection laws and regulations and have implemented stringent measures to safeguard your personal information. We never share or sell your information to third parties without your consent.

 

11. What is your return and refund policy?

We understand that sometimes returns might be necessary. If you receive a defective or damaged product, please contact our customer support within 7 days of receiving your order. We will provide instructions on how to return the item for a refund or replacement. Please note that returns are subject to our return policy, which is detailed on our website.

 

12. Do your products come with a warranty?

Yes, we stand behind the quality of our products and offer warranties on many of our items. The warranty duration and coverage may vary depending on the item. so please check the specific product page or contact our customer service team for more information.

 

13. How does you ensure quality control?

We prioritize quality control to ensure that our customers receive only the best products. We have a dedicated team of professionals who thoroughly inspect each item before it is shipped. Meanwhile, we also welcome the 3rd party inspection.

 

14. How can I contact your business team?

We are always here to assist you. You can reach us through different channels:

– Phone: Our customer service team can be reached at +86 15821881976, during business hours 8:00 AM – 5:00 PM.
– Email: You can send us an email at our contact page, and we will respond to your query as soon as possible.
– Contact Form: Visit the “Contact Us” section on our website, fill out the form with your details and message, and we will get back to you promptly.

 

We hope these FAQs have addressed your questions and concerns. If you have any further queries, please do not hesitate to reach out to us. Our team is ready to assist you.